Privacy Policy

Personal Information

When you interact with LUMEN AI, we may collect certain personal information to provide you with our services:

• Eye movement and tracking data for AI analysis
• Interaction patterns and response preferences
• Device information and browser data
• Usage analytics and performance metrics

Automatically Collected Data

Our system automatically collects technical information to improve service quality:

• IP addresses and geolocation data
• Browser type, version, and operating system
• Session duration and interaction timestamps
• Performance metrics and error logs

Your data helps us provide and improve LUMEN AI's intelligent services:

Core Functionality

• Real-time eye tracking and emotional state recognition
• Personalized AI responses and interactions
• Performance optimization and feature enhancement
• Security monitoring and fraud prevention

Service Improvement

• Machine learning model training and refinement
• User experience analytics and optimization
• Bug fixes and technical improvements
• New feature development and testing

Encryption & Storage

We implement industry-leading security measures to protect your information:

• End-to-end encryption for all data transmission
• Advanced cryptographic protocols and secure storage
• Regular security audits and vulnerability assessments
• Multi-factor authentication for administrative access

Data Retention

We retain your data only as long as necessary:

• Active session data: Deleted after session completion
• Analytics data: Anonymized after 90 days
• Error logs: Retained for 30 days for debugging
• User preferences: Stored until account deletion

Data Access & Control

You have comprehensive control over your personal data:

• Access: Request a copy of all data we have about you
• Correction: Update or correct any inaccurate information
• Deletion: Request complete removal of your data
• Portability: Export your data in a standard format
• Restriction: Limit how we process your information

Opt-Out Options

You can opt out of certain data collection:

• Analytics tracking can be disabled in settings
• Eye tracking data processing can be limited
• Marketing communications can be unsubscribed
• Personalization features can be turned off

LUMEN AI integrates with carefully selected third-party services to enhance functionality:

AI Processing Partners

• Cloud-based machine learning services for advanced AI features
• Analytics platforms for performance monitoring
• Content delivery networks for faster loading

Data Sharing Limitations

We only share data when absolutely necessary and with strict controls:

• All partners must meet our security and privacy standards
• Data is shared in anonymized or aggregated form when possible
• Legal agreements protect your information rights
• We regularly audit partner compliance

Cookie Usage

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic functionality
• Performance Cookies: Help us understand usage patterns
• Functional Cookies: Remember your preferences
• Analytics Cookies: Provide insights for improvements

Cookie Management

You can control cookies through your browser settings or our cookie preference center. Note that disabling certain cookies may limit functionality.

LUMEN AI operates globally and may transfer data across borders:

• All transfers comply with applicable privacy laws
• We use approved transfer mechanisms like Standard Contractual Clauses
• Data is protected with appropriate safeguards during transfer
• We maintain data processing agreements with international partners

LUMEN AI is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

Parents and guardians who believe their child has provided personal information to us should contact us immediately using the information provided below.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make significant changes:

• We'll notify you via email or prominent website notice
• We'll provide at least 30 days notice before changes take effect
• We'll clearly highlight what has changed
• You'll have the opportunity to review and accept changes